Reference

Privacy Policy For Your Account

Your account data, DANA, OVO, GoPay and QRIS records, cookies, and support chats are covered in this Privacy Policy before you open an account.

DANA recordsOVO checksGoPay logsQRIS receipts
power77i Privacy Policy For Your Account
CONTACT ROUTES

Three Ways To Reach Privacy Support

Fast privacy help matters when your login, wallet, or verification file needs a check.

Live chat Open live chat between 09:00 and 23:00 WIB for quick privacy questions about sessions…
Email request Send privacy requests to [email protected] when you need a data copy, correction, or erasure…
Account help form Use Account > Help > Privacy Request after login when the request is tied…
DATA CONTROLS

Six Checks Behind This Policy

Privacy is part of the account flow, not an afterthought. We limit access to account records, separate payment checks from chat handling, and keep cookie tools focused on login security and page…

Account setup data

When you join, we record the details needed to create and protect your account: username, mobile number, password record, device session, and verification status. Extra files are requested only when account checks require them.

Payment record use

DANA, OVO, GoPay and QRIS activity is logged so deposits, withdrawals, refunds, and disputes can be matched to your account. We keep payment records separate from chat transcripts wherever our workflow allows.

Cookie behaviour

Cookies help keep you signed in, remember language choices, and detect repeated failed login attempts. On Android, you can clear browser cookies through Settings > Apps > your browser > Storage.

Security checks

We use session logs, password changes, and payment-name matching to reduce unauthorised access. If a login looks unusual, support may ask you to confirm your mobile number before account details are discussed.

Retention periods

We keep account and payment records only for operational, dispute, and legal needs. When a record is no longer required, we remove it from active tools or keep it in restricted archives.

Change requests

You can ask us to correct your mobile number, update profile details, export eligible account data, or erase records where local rules allow. Start from Account > Help > Privacy Request.

Privacy Policy Questions You May Ask

Before you open an account, you may want a direct answer on what we collect, how payments appear in our records, and how to contact us about a privacy request. These answers focus on account data, cookies, support messages, payment logs, and your choices under this Privacy Policy for Indonesia.

We collect the details needed to create and secure your account, such as username, mobile number, password record, device session, and verification status. Payment data is added only when you use DANA, OVO, GoPay or QRIS.

We keep those records to match deposits, withdrawals, refunds, and disputes to the correct account. The record usually includes payment rail, time, amount, account match status, and any support ticket tied to the transaction.

Yes. Send a request to [email protected] or use Account > Help > Privacy Request after login. We may ask you to confirm your registered mobile number before preparing eligible account and wallet records.

Cookies support login sessions, language settings, and security checks after repeated failed logins. You can clear them in your browser settings; on Android, the common path is Settings > Apps > your browser > Storage.

Only team roles that need the chat to answer your request or protect the account can access it. For privacy requests, we link the chat to your account record so the response stays accurate.

Yes, you can request a correction through Account > Help > Privacy Request or by email. We may compare the request with verification status and payment-name records before updating sensitive account details.

We keep records for operational, dispute, security, and legal needs, then remove them from active tools or restrict them when they are no longer needed. Erasure requests are reviewed under local law.